Ja99 Terms & Conditions — Please read before use

Ja99 (hereinafter referred to as the "Platform" or "we") is an online gaming platform offering slots, bingo, Live Casino, and other gaming services to users in Bangladesh. These Terms and Conditions ("Terms") govern the use of the ja99 platform.

By creating an account on ja99, browsing the platform, or using any of our services, you are deemed to have read these Terms in full and agreed to abide by them. If you do not agree with any part of these Terms, please refrain from using ja99.

Ja99 reserves the right to update these Terms at any time. A notice will be posted on the website along with the effective date of the changes. Continued use of the platform after any update constitutes acceptance of the revised Terms.

To open an account on ja99, the following conditions must be met:

• You must be at least 18 years of age or older must be.
• You must not be a resident of any country or region where online gaming is prohibited by law.
• All information provided must be truthful, accurate, and complete.
• Each individual may only hold one account manage.
• You are of sound mind and capable of making your own decisions.

During registration, you are required to provide your full name, date of birth, phone number, and email address. Providing false information may result in withdrawal being suspended until account verification is complete, or the account being closed.

As part of the KYC (Know Your Customer) verification process, we may request a copy of your national ID or passport, along with supporting documents to verify your address. Withdrawals may be restricted until this process is completed.

The following rules apply to all deposits made on ja99:

• Minimum Deposit: BDT 200.
• Accepted payment methods: bKash, Nagad, Rocket, and other approved mobile banking services.
• You may only use payment accounts registered in your own name.
• Deposits from third-party payment accounts are not accepted and any such transactions will be refunded.
• Deposits are usually processed instantly. If there is any delay, please notify our support team.

Ja99 reserves the right to verify any transaction. Additional verification may be required for suspicious transactions. To prevent money laundering, we may be obligated to report information to the relevant authorities.

The following conditions apply when withdrawing winnings:

• Minimum Withdrawal Amount: BDT 500.
• Withdrawals are typically 1 to 6 business hours is processed within.
• Withdrawals can only be processed to the same payment method used for the deposit.
• Completing KYC verification is mandatory.
• Wagering requirements must be fulfilled before withdrawing any funds earned from a bonus.
• Any amount pending withdrawal will be placed on hold from your account balance.

Ja99 may require additional verification for large withdrawal amounts. This is done to protect both you and the platform. A maximum withdrawal limit applies per transaction — contact our support team for details.

Each bonus and promotion on ja99 has its own terms. The general bonus policy is as follows:

• Each bonus has its own Wagering Requirement is set (typically between 15x and 30x).
• Bonuses have a claim deadline — any bonus not used within the specified period will be forfeited.
• The same bonus cannot be claimed more than once.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• Stacking multiple bonuses simultaneously is not permitted unless explicitly stated otherwise.

If bonus abuse or an attempt to claim bonuses solely for withdrawal purposes is detected, ja99 reserves the right to cancel the bonus and investigate the account. Separate terms also apply to cashback, referral bonuses, and seasonal offers, which will be outlined on the relevant promotions page.

The following rules apply at all times when playing games on ja99:

• All Game Results RNG (Random Number Generator) is determined by and is regularly audited by an independent third party.
• Each game has its own RTP (Return to Player) rate, which is displayed in the game information.
• If a game result is voided due to a technical error, the wager will be refunded.
• If a game is interrupted due to a lost internet connection, the outcome will be determined based on server logs.
• In Live Casino games, the dealer's decision is final.

Using software or strategies during gameplay to gain an unfair advantage is strictly prohibited. ja99 uses advanced technology to detect suspicious gaming patterns.

The following activities are strictly prohibited on the ja99 platform:

1. Creating or operating multiple accounts.
2. Verifying an account using a false identity or forged documents.
3. Using automated bots, scripts, or software to play games.
4. Attempting to hack the platform or breach its security.
5. Attempting to abuse or exploit the bonus system.
6. Using funds obtained from illegal sources on the platform (money laundering).
7. Unauthorized access to another user's account.
8. Claiming referral bonuses through fraudulent means.

Ja99 may suspend or permanently close an account under the following circumstances:

• If evidence of a Terms & Conditions violation is found.
• Providing false information during KYC verification.
• If suspicious financial activity is detected.
• At the user's own request (voluntary closure).
• Prolonged inactivity (more than 12 months).

Users may request account closure at any time. In such cases, any verified balance in the account at the time of the request will be refunded. Self-exclusion requests as part of Responsible Gaming are also accepted.

Ja99 takes responsible gaming very seriously. We believe gaming should be for entertainment only and should never be a source of financial hardship.

• 18+ Age Requirement: ja99 is strictly prohibited for anyone under the age of 18.
• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can lock your account for a specified period whenever needed.
• Cooling-Off Period: Option to take a break ranging from 24 hours to 6 weeks.
• Reality Check: Your gaming time and spending details will be displayed at regular intervals.

If you experience any issues related to gaming, please reach out to our support team. For more details, visit our Responsible Play View page.

Ja99 treats the protection of your personal information as its highest priority. Any data we collect is used exclusively for the following purposes:

• Account verification and management.
• Payment processing and fraud prevention.
• Providing customer support.
• Fulfilling legal obligations.
• Platform development and enhancement of user experience.

Your information will never be sold to third parties. Data may only be disclosed in response to a valid request from a legal authority. For more details, please see our Privacy Policy View page.

Ja99 is not liable for the following:

• If a game or transaction is left incomplete due to an internet disconnection.
• Failure of a third-party payment gateway or banking system.
• Unexpected technical errors or server outages.
• If the security of your device or account is compromised due to your own negligence.
• Any direct or indirect financial losses resulting from gaming.

In any dispute, ja99's maximum liability is limited to the value of the specific transaction in question. We are not liable for any indirect, special, or consequential damages.

Ja99 reserves the right to amend these Terms and Conditions, in whole or in part, at any time. In the event of changes:

• A notice will be published on the main page of the website.
• Notifications may be sent to your registered email address.
• The date of any changes will be noted at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

For significant changes, at least 7 days' notice will be given where possible. We recommend checking this page regularly.

If you have any questions or complaints regarding these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 within the platform.
• Response Time: Usually within 24 hours.

Dispute process: First, notify the support team → If unresolved within 7 business days, the matter will be escalated to the management team → Independent arbitration will be pursued if necessary.