Ja99 Privacy Policy — Your data is completely safe

The first principle of ja99's Privacy Policy is transparency — letting you know directly what types of information we collect. When you open an account or use services on the ja99 platform, the following types of information are collected:

We only collect information that is necessary. Collecting irrelevant or excessive data is against ja99's policy.

Ja99 uses the information it collects for the purposes below. Each use has a specific and legitimate reason:

• Account Management: To create your profile and ensure secure login.
• Payment Processing: To process deposits and withdrawals and verify transactions.
• KYC Verification: To verify age and prevent money laundering.
• Customer Support: To resolve your issues and provide support.
• Responsible Gaming: To monitor gaming habits and help keep you safe.
• Platform Development: To analyze usage patterns and improve your experience.
• Legal Obligations: To comply with directives from relevant authorities.
• Promotions & Bonuses: To send you relevant offers (subject to your consent).

Ja99 will never use your data for purposes beyond those stated above. If we ever need to use your information for a new purpose in the future, you will be notified in advance.

A core commitment of ja99's Privacy Policy is that your personal data is never sold to third parties. However, limited information may be shared with a select group of trusted partners in order to deliver our services effectively:

• Payment Gateway: bKash, Nagad, Rocket — used solely to process transactions.
• Identity Verification Service: Approved verification providers for the KYC process.
• Game Software Provider: Only the minimum data necessary to operate gaming activities.
• Legal Authorities: Upon a court order or valid government request.
• Fraud Prevention Agency: To protect the platform and its users.

In the event of a business restructuring or acquisition involving ja99, user data may be transferred to the new owner, and this Privacy Policy will continue to apply in the same manner.

Ja99 uses cookies on the platform to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: For login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand platform usage (anonymized data).
• Performance Cookies: To monitor site speed and performance.

You can disable non-essential cookies through your browser settings, though some features may become limited. Cookies are generally deleted automatically at the end of a session or after a set period.

Ja99 does not retain your data longer than necessary. Retention periods are determined by the type of information and applicable legal requirements:

• Account Information: For the duration the account remains active and for 5 years after closure.
• Transaction Information: Up to 7 years, as required by financial regulations.
• KYC Documents: Retention period as required by legal obligations.
• Gaming Logs: Up to 90 days for technical troubleshooting purposes.
• Support Conversations: Up to 1 year for quality control purposes.

Once the retention period expires, your data is securely deleted or anonymized. No data is kept indefinitely.

Ja99 uses industry-standard security technologies to protect your data. This section of the Privacy Policy outlines our technical safeguards:

• TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Regular Security Audits: Periodic audits conducted by independent third-party experts.
• DDoS Protection: To protect the platform from cyberattacks.
• Limited Access Policy: Staff can only access information strictly necessary for their role.

In the event of a data breach (despite our best precautions), affected users will be notified within 72 hours.

Under ja99's Privacy Policy, you have the following rights over your personal data:

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request. In certain cases, complete deletion may not be possible due to legal obligations.

The ja99 platform may at times be connected to third-party game providers or payment services. There are some important things to be aware of in this regard:

• Third-party services operate under their own privacy policies, which are outside ja99's control.
• We only work with trusted, licensed software providers.
• Data shared with third parties is kept to a minimum and limited to what is necessary for the relevant service.
• All partners have signed data protection agreements.

Ja99 is an adults-only gaming platform. Our Privacy Policy is completely clear on this matter:

• No one under the age of 18 may register.
• Age verification is mandatory during the registration process.
• If we suspect that any minor's data has been collected inadvertently, it will be deleted immediately.
• Parents may raise a complaint regarding their child's account.

Ja99 may update this Privacy Policy as needed. In the event of changes, we will take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified at your registered email address of any significant changes.
• Notices will be displayed on the platform dashboard.
• Continued use of the platform after any changes are made will be considered acceptance of the updated policy.

We recommend checking this page regularly. We will endeavor to provide at least 15 days' notice before any major changes.

For any privacy-related questions, concerns, or requests to exercise your rights, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 within the platform.
• Response Time: Typically within 24–48 hours.
• Data Protection Request: Mention "Data Privacy Request" when contacting support.